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Jun 1, 2000, 2:30am

I have come across a quite unusual problem I have not seen before, and as
of yet have not been able to find a solution. Today, I noticed that the
autoscroll feature of my AW browser no longer works (I am using version
2.2, NOT the beta version). In fact, I have several AW style browsers
(ie. OuterWorlds, GalaxyWorlds, etc.) in addition to AW, and they ALL
seem to have this problem. The last time I used AW was last Friday night,
and everything worked fine. I have installed some new software since
Friday, so I thought that possibly one of the programs was having a
conflict with the AW software, causing the autoscroll to stop operating
properly. I tried several measures to remedy the problem, with no luck.

Here's what I've tried so far:
1. Reinstalling AW (a newly downloaded copy)
2. Ending task on anything new running in the background, that had not
routinely run in the background before last week.
3. Uninstalling each program that I had installed on my computer since
last Friday, one at a time (testing out the AW browser between each
program uninstallation, after a reboot). (I have since reinstalled all of
the programs I uninstalled, except for two).
5. Running Norton Utilities' version of Scandisk and Defrag, as well as a
Norton Program called Windoctor.

The programs I'd installed since last Friday were as follows:
1. Omnipage 9 Pro (and OCR program by Caere)
2. Caere PageKeeper
3. Microsoft Home Publishing Suite
4. Microsoft Picture It! 2000

As I stated before, I uninstalled ALL of the above, and tested out the AW
software between each attempt (after a reboot), but saw absolutely no
improvement. I went ahead and reinstalled #1 and #4 since then. Before
this problem, the AW browser had functioned fine in the past. Also, my
autoscroll feature seems to work fine in other chat programs such as
mIRC, and only the AW browsers seem to be affected. I also run Norton
Antivirus (updated just yesterday), and have no known viruses on my
system.

What I'm trying to find out if there's a known conflict between the AW
software and any of the programs above. Or, is there a conflict between
AW and some file that might cause the autoscroll feature to stop
functioning? I am concerned not only because the problem is annoying, but
also because I am an AW volunteer, and it will be next to impossible to
do my job if I have to keep clicking on the scrollbar and manually scroll
after each entry is made by others in the text window. Any help or
insight would be greatly appreciated. Thanks!

**I have also sent this letter to AW Tech Support**

Kalliopy

--
I can do all things through Christ who
strengthens me. Philippians 4:13

To reply via e-mail, please remove
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Jun 1, 2000, 7:37pm

Thanks everyone for your help :)

I received a reply from Bill in AW support today with an attached
replacement file (riched32.dll), and the problem was indeed with that
file. Seems this problem occurs from the install/update of some Microsoft
products. After applying the fix per Bill's instructions, everything
works normally again. Thanks again!!!

Kalliopy

--
I can do all things through Christ who
strengthens me. Philippians 4:13

To reply via e-mail, please remove
*NOSPAM* from my e-mail address.

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