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Re: What does it take? (Community)
Re: What does it take? // Community
Oct 9, 2001, 12:48am
See my response in the community newsgroup....
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SW Chris
Eagle Scout, Philosopher, Peacemaker, and... Kung Fu Master?
http://www.winternet.com/~mikelr/flame1.html
[View Quote]"insanity" <peace at nospam.com> wrote in message
news:3BC257C9.7AF1E5AD at nospam.com...
Below is a copy of another email from Noelle at AWcom. Again she suggests
sending credit card information to her via e-mail. Is AW ever going to
become professional and care about anyone else other than themselves? All
professional services warn you never to send important credit card
information via e-mail. They also warn that they will never ask for personal
passwords etc. However, with AWcom, they continue to treat their clientele
with no respect and suggest they risk credit card security so that they can
gain their $$.
Last week I notified AWcom that myself and another customer BOTH received
alarming errors from AWcom's new site after entering credit card
information. Both myself and the other customer were ignored! Again on
Thursday I contacted Tom who again ignored my concern about their improperly
functioning site! Friday a customer used the system and was double billed
by AWcom sending them into overdraft and costing them fees! AWcom not only
double billed them, they immediately killed their registered trial, and
never sent them their new password all weekend. Now does "Take the Money and
Run" sound familiar? The customer and myself sent e-mails and they were
again ignored.
The number one concern of AWcom should be the proper handling of customers
credit cards and moneys!!!!
What does it take?
Letters of complaint to the Better Business Bureau?
http://www.bb.org
Contacting the FTC - Fair Trade Commission?
http://www.ftc.gov/
Contacting your bank and the Credit Card Companies?
I am really tired of the apathy AWcom has surrounding people's security. It
is a shame they only appear to care about themselves and not the people who
pay their wages! It is a sad shame that management appears nowhere in these
matters but the lack of management and concern shows immensely!
The latest credit card request by Noelle is pasted below:
From: "Noelle" <noelle at activeworlds.com>
To: ###############
References: <#########>
Subject: Re: renewal problems
Date: Fri, 28 Sep 2001 14:52:22 -0700
MIME-Version: 1.0
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 5.50.4522.1200
X-MimeOLE: Produced By Microsoft MimeOLE V5.50.4522.1200
X-Rcpt-To: <##############>
X-DPOP: DPOP Version 2.7w
X-UIDL: ##############
Status: U
Hello -
Be sure when you are "renewing" you are on the current form. The current
link is http://www.activeworlds.com/products/worlds.asp
You may also send me your order and card information or call 978-499-0222. I
can not renew the world gratis. If you are mailing Tom already I would
suggest you await an e-mail answer from him regarding this matter.
Sincerely,
Noelle Caterino
Customer Service
Activeworlds.com Inc.
95 Parker St.
Newburyport, MA 01950
www.activeworlds.com
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