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I cannot download my files from Caligari
About Truespace Archives
These pages are a copy of the official truespace forums prior to their removal somewhere around 2011.
They are retained here for archive purposes only.
I cannot download my files from Caligari // Roundtable
Post by achilles // Aug 23, 2007, 7:27am
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achilles
Total Posts: 24
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Hallo,
i tryied to download my registered files from Caligari site (TS 7.5, Manuals and s.o.) and the update of manuals from the email Caligari send to us, I use my username and account but am denied to download. Who know where the problem is?
Thank you and bye.
Achille |
Post by Norm // Aug 23, 2007, 7:36am
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Norm
Total Posts: 862
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Are you visiting: http://cart1.caligari.com/ebuy2/enterdownloads.asp to download? |
Post by Jack Edwards // Aug 23, 2007, 7:36am
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Jack Edwards
Total Posts: 4062
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You should e-mail Paul at: support@caligari.com
He's really good about getting back to people and helping solve their problems.
-Jack. |
Post by TomG // Aug 23, 2007, 7:45am
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TomG
Total Posts: 3397
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Yes, please note when you have a major issue like lack of access to your files, can't log in, etc, posting to the forums is not a good way to get an answer.
Not that we mind you posting to the forums, just that we can't monitor the forums as well as we can monitor our email. So do please send an email for important issues, as then we can respond to you more quickly.
The idea here is that posting to the forums is not beneficial for you, so using the support and customer service emails to get a faster, more efficient response and save yourself needing to wait :)
Forums are good for more general questions, hints and tips, etc - but for important stuff like accessing your account, email is the way to go!
HTH!
Tom |
Post by achilles // Aug 23, 2007, 7:47am
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achilles
Total Posts: 24
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Sorry all, after trying many times by IExplorer I'm using Firefox on my son PC and it works fine, I think Explorer has some problem with cookies.
Bye and thank you.
Achille |
Post by Improv // Aug 23, 2007, 8:00am
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Improv
Total Posts: 0
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Sorry all, after trying many times by IExplorer I'm using Firefox on my son PC and it works fine, I think Explorer has some problem with cookies.
Bye and thank you.
Achille
Maybe your security level is set too high and blocks cookies? |
Post by Jack Edwards // Aug 23, 2007, 8:11am
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Jack Edwards
Total Posts: 4062
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Glad you were able to find a solution Achilles! :)
-Jack. |
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