I need urgent computer help!

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I need urgent computer help! // Roundtable

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Post by rjeff // Dec 18, 2008, 6:24pm

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Ok I got click happy I guess and now some program that keeps telling me I have a virus has infected my system. I have ran AVG on my system and it did not find it. I am now running ad aware to see if it can clean it off. This program or virus has infected my laptop so I have to use my desktop. The reason why is becuase any program that tries to access the net freezes up. Explorer, email or any of the virus updaters. Also a bad page has taken over my web page start up. So when I can access the net that pulls up. I am lost. Help!!

Post by jamesmc // Dec 18, 2008, 6:42pm

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If you have Windows Defender on your system, run that.

My daughter had a similar circumstance and Defender isolated the virus and neutralized it.

Post by rjeff // Dec 18, 2008, 6:51pm

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will go and get it now!

Post by transient // Dec 18, 2008, 6:52pm

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I use superantispyware and ran it with the "terminate memory threats before quarantining" option to kill this beast.


Also I can recommend avast! virus scanner over avg. It does a scan on boot that found a virus that avg missed recently on my machine.

Post by jamesmc // Dec 18, 2008, 6:54pm

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windows defender..does that come on your system..or a dload?

I first downloaded it when I had XP.

It comes standard with Vista.

If it's not installed, you can do so from the control panel.

Post by rjeff // Dec 18, 2008, 7:18pm

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Well I can't use Defender because it wants to update first, and the laptop can't get to the net. So I will try the ones Trans used.

Post by Liger ZERO // Dec 18, 2008, 7:36pm

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yes avast! worked for me with this same type of virus.

Post by Mr. 3d // Dec 18, 2008, 7:39pm

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Windows defender and the free AVG are not reliable enough to protect your computer. You need to invest in Norton 360 or Trend Micro Internet Security Pro (which both include added extras that delete unseen registry errors and junk files). But, besides all that, you need to clean your computer and start from fresh again. If it were me, I'd do a full system recovery:
1) Burn all of your Documents, Downloads, Pictures, Videos, Favorites (internet quick access addresses) to separate CDs. Instead of burning each file separately, burn the entire folder to save time.
2) Reload your factory sent Recovery CD upon restart...or, you may have the F11 button option that you press contiuously upon restart that will begin the factory recovery partition. If you don't have a Recovery CD, then call your manufacture and order one !

This process will take a few hours, but you'll have a clean computer that will run as fast as when you first purchased it.
You'll then have to reload all of your programs and files, so make sure you have everything you don't want to loose on your backup CDs !
Every original program that came with your computer will be re-installed. However, everything else will be erased. It will give you back your computer in the original factory sent state when you first turned it on.

Post by rjeff // Dec 18, 2008, 7:46pm

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Well the supervirus program seemed to work! Thanks guys!

Post by Steinie // Dec 19, 2008, 4:54am

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First do you really have AVG or is the computer telling you that it is there. Do a search for

~.exe

if you find it delete it.

If you don't own AVG do a search and delete it's directory and contents.

Look in Programs/Startup and see if AVG or other unknown program is there, delete if your sure it shouldn't be there.

You should be ok now.

Post by Finis // Dec 19, 2008, 5:58am

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I use Norton Internet Security and have had no infections. Not claiming it will always catch all threats but it has worked well. Most things worth having are worth paying for. Click happiness will defeat any security system though.

Free things are usually worth what they cost: nothing. Hope TS isn't one of those. A company that wants to make money has a motivation to produce a good product. Sometimes people will give things away just to be nice but I have to wonder about commercial scale and quality products that are free. Some are investments in making money elsewhere (hopefully TS). Some are funded by anti-business types who want to sabotage a market but gained their money from doing business. Some are funded by donations of money or effort (Blender?). Some are sharing the results of hobbies or school projects ...

Post by rjeff // Dec 19, 2008, 6:01am

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Yeah reall freaked me out to say the least. I will have to be more careful in the future. I knew I coud depend on my buddies here to give me a solution, because I had come to my end.

Post by transient // Dec 19, 2008, 1:12pm

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Free things are usually worth what they cost: nothing.


Avast! is well known to be quality software. It's free because they make and market their software for industry, not ma and pa. I never get anti-virus gurus recommending Norton's to me......

Post by rjeff // Dec 19, 2008, 2:14pm

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Well free saved my cpu..so I got way more than I paid for it!

Post by jrboddie // Dec 19, 2008, 4:10pm

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Next summer, Microsoft will offer a free anti-virus solution:


http://www.microsoft.com/presspass/press/2008/nov08/11-18NoCostSecurityPR.mspx
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