Should I pre-order?

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Should I pre-order? // New Users

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Post by PrimMac // May 10, 2007, 1:54am

PrimMac
Total Posts: 78
Hello all,


I had purchased the original ts 7.0 on its pre-release, and recieved the upgrade to 7.11 for free. A few weeks ago, I recieved an e-mail that the 7.5 release would also be free for those who had purchased 7.0 on its original pre-release. But it's been 3 days since the release date and I haven't recieved any e-mail by Caligari, the way they did in the past upgrade. Should I pre-order 7.5, before the pre-release offer expires? Thanks.

Post by hemulin // May 10, 2007, 2:59am

hemulin
Total Posts: 1058
pic
Contact customer support. They will tell you if you are eligible for the free upgrade to tS7.5.

Post by stoker // May 10, 2007, 3:21am

stoker
Total Posts: 506
Hello all,

I had purchased the original ts 7.0 on its pre-release, and recieved the upgrade to 7.11 for free. A few weeks ago, I recieved an e-mail that the 7.5 release would also be free for those who had purchased 7.0 on its original pre-release. But it's been 3 days since the release date and I haven't recieved any e-mail by Caligari, the way they did in the past upgrade. Should I pre-order 7.5, before the pre-release offer expires? Thanks.

Your not alone neither have I:( although I did email customer service a few weeks ago and they told me i would get the free upgrade and that it would just become avaiblle in the download area. So i would say that there is no need to Pre-order.

Post by TomG // May 10, 2007, 4:15am

TomG
Total Posts: 3397
Also if anyone doesnt order on the pre-order prices because they think they are eligible for the free upgrade , and it turns out they were not eligible after all, I am sure we can arrange pre-order pricing for them since that is just an honest mistake, and we dont want anyone stuck paying full price due to a mistake or misunderstanding :)


The main thing is this - if you think you are eligible, but have never had an email about it (we have been sending out "Dear trueSpace7.5 owner" emails to those who ordered and who were eligible for it, when things like Captains Blogs go out etc), then do contact customer support and ask if you are eligible.


HTH!

Tom

Post by PrimMac // May 10, 2007, 9:16am

PrimMac
Total Posts: 78
Thanks for your answer Tom. I guess I just got desperate 'cause it's been a few days since the 7th, but I guess you guys must be up to your ears in orders :)

Post by PrimMac // May 11, 2007, 10:01am

PrimMac
Total Posts: 78
I just got my download link!!! Thanks Caligari!!!!
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