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30 day return policy About Truespace Archives These pages are a copy of the official truespace forums prior to their removal somewhere around 2011. They are retained here for archive purposes only. 30 day return policy // Rants and Raves 1  |   Order by default Post by BBar // May 22, 2007, 1:19am BBar Total Posts: 3 Does anyone know how to use the 30 day return policy? A couple of emails to customer service have gone unanswered on this sticky question. Post by Steinie // May 22, 2007, 1:32am Steinie Total Posts: 3667 Call them! If you don't like the product in 30 days one phone call does it. They credit your account no questions asked. Email rarely gets the attention a phone call does. Post by TomG // May 22, 2007, 6:15am TomG Total Posts: 3397 Hi all, Emails will definitely get attention - BUT emails can go astray, get lost, be filtered and more. Do please call for important issues like this one, and we can take care of you right away :) With a phone call, there is no risk of anything getting lost in between you and us. Naturally, do email if it is more convenient, but if you haven't heard back in a couple of days on an issue like this one, I would call as it more than likely means there is a snag with the email's delivery. Thanks! Tom Post by BBar // May 23, 2007, 12:52am BBar Total Posts: 3 I received multiple responses to my second email and the return was handled very nicely. I look forward to giving TS another try once the model and workspace come together.

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